Simple, stress-free, and made with your pet’s comfort in mind!

We know it can feel nerve-wracking to leave your pets with someone new — that’s why we make the process easy, transparent, and full of communication from start to finish.

1. Reach Out
   New to HCPC? Fill out our New Client Form or send us an email at hello@happycritterspetcare.com with your dates, location, and pet details.

2. Meet & Greet
   We’ll schedule a complimentary meet & greet to get to know you and your pets. This visit helps us learn their routines, quirks, and favorite things — and ensures everyone feels comfortable before the first booking. (Limited to one per client, 30 min duration)

3. Tailored Care Begins!
   Once your visits are scheduled, you can relax knowing your critters are in loving hands. We’ll send updates and photos after every visit so you can see how happy and cared for they are.
   

   Because great care starts with great communication — and a whole lot of love.

Proudly caring for critters across the South Bay!

Happy Critters Pet Care provides loving, reliable service throughout the South Bay and Peninsula, including (but not limited to):

• San Jose

• Santa Clara

• Sunnyvale

• Cupertino

• Mountain View

• Palo Alto

• Redwood City

  …And surrounding areas!

Please take a moment to review the following policies before booking your first service.

Booking & Scheduling

• Advance Booking:
  To ensure availability, please book services at least 24 hours in advance.
  Holiday and weekend spots fill quickly — early scheduling is highly encouraged!

• Meet & Greet Required:
  New clients must complete a short Meet & Greet before the first service.
  This allows me to meet your pet(s), review routines, and confirm that everyone is comfortable.
  If it is not possible to schedule an in-person visit, it may be substituted with a video or phone call.

Payments & Rates

• Accepted Payment Methods:
  I currently accept Zelle, Venmo Business, cash, or card.

• Payment Schedule:
  Payment is due at or before the time of service unless otherwise arranged.
  Overnight and multi-day bookings require a 50% deposit to hold your reservation.

• Late Payments:
  Payments more than 3 days past due may incur a small $5 late fee.

• Gratuities:
  Tips are never expected but always appreciated!

Cancellations & Refunds

• Standard Cancellations:
  Walks and drop-ins canceled with 24+ hours’ notice receive a full refund or credit toward a future service.

• Short-Notice Cancellations:
  Cancellations made under 12 hours before a scheduled visit are subject to a 50% charge.

• Overnights / Holiday Bookings:
  Require a 48-hour notice for cancellations.
  Cancellations made after that time will forfeit the deposit.

• No-Shows:
  If I arrive and am unable to access your home or pet due to locked entry, missing keys, or other barriers, the full service rate will apply.

Pet Care & Safety

• Vaccinations:
  All pets must be up to date on vaccinations appropriate for their species and lifestyle (including rabies for dogs and cats).

• Leashes & Equipment:
  Please provide safe, well-fitted collars, harnesses, and leashes.
  I reserve the right to refuse walks if equipment is unsafe or ill-fitting.

• Behavioral Concerns:
  If your pet displays aggressive or unsafe behavior, I may pause services until we can discuss a safe care plan together.

• House Keys & Access:
  Clients are responsible for providing reliable access (key, lockbox, or smart entry).
  Keys are securely labeled and stored; no addresses are ever written on key tags.

• Emergencies:
  In the event of illness, injury, or emergency, I will always attempt to reach you first.
  If immediate care is needed, I will take your pet to your preferred vet (or the nearest open facility) and contact you right away.

Weather Policy

Walks continue in light rain or moderate weather — pets need their routines!
However, for extreme heat, storms, or unsafe air quality, walks may be shortened for safety and supplemented with indoor play, enrichment, or potty breaks.

Holidays

Holiday bookings are available on a limited basis and may include a $10 surcharge.
Major holidays include:
New Year’s Day • Easter • Memorial Day • 4th of July • Labor Day • Thanksgiving • Christmas Eve/Day

Communication & Updates

• After each visit, you’ll receive a short update and photo so you can see how your pet’s day went.

• If there are ever changes to your pet’s health, behavior, or routine, please keep me informed — consistent communication ensures the best care possible.

Ready to book?
Paw-some!